Reservations Agent

Placements24; Polokwane; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Staff discounts

Training programs

Friendly atmosphere

Job summary

Placements24 in Polokwane seeks a Reservations Agent to handle bookings across multiple properties. You will take reservations, answer queries on availability and services, and enter data accurately into the reservation system to drive occupancy and ensure a smooth guest experience.

The role requires excellent communication and hospitality knowledge, with proficiency in reservation software and MS Office. A friendly, detail-oriented team player is essential.

Qualifications

• Experience in reservations or customer service in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in using reservation software and MS Office.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Process room reservations accurately via phone, email, and online channels.
• Provide information on room types, rates, amenities, and local attractions.
• Upsell rooms and services to maximize revenue.
• Handle cancellations and modifications to reservations with efficiency.
• Maintain detailed records of bookings and guest information.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Multitasking

Tools

Reservation software

MS Office

Job description

About the Role

Our client is looking for a detail-oriented and customer-service driven Reservations Agent to manage bookings for their various properties in Polokwane. You will be responsible for taking reservations, answering queries about availability and services, and ensuring accurate data entry into the reservation system. This role is key to driving occupancy rates and ensuring guests have a smooth booking experience, requiring excellent communication skills and a thorough understanding of the hotel's offerings and pricing structures.

Key Responsibilities

• Process room reservations accurately via phone, email, and online channels.
• Provide information on room types, rates, amenities, and local attractions.
• Upsell rooms and services to maximize revenue.
• Handle cancellations and modifications to reservations with efficiency.
• Maintain detailed records of bookings and guest information.

Requirements

• Previous experience in reservations or a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in using reservation software and MS Office.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.

Benefits

• Competitive starting salary and potential for commission.
• Health and wellness benefits.
• Staff discounts on accommodation and dining.
• Training programs to enhance skills.
• A friendly and collaborative work atmosphere.