Reservations Supervisor - Cape Town

HotelJobs; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

HotelJobs in Cape Town is seeking a Reservations Supervisor to oversee the day-to-day reservations operations, ensuring accurate bookings, smooth workflows and exceptional guest service from inquiry to check‑out.

You will coach the reservations team, collaborate with front office and sales, generate daily reports, and drive initiatives to improve guest comfort and satisfaction in a fast‑paced, high‑volume environment.

Qualifications

• Hospitality qualification preferred.
• At least 2 years’ experience as Reservations Supervisor in a 4/5-star hotelReservations environment.
• Experience handling high-volume client base and revenue conversion.
• Ability to supervise, coach and mentor a team with hands-on leadership.
• Professional, positive, calm demeanor with a guest-focused attitude.
• Proficiency in Opera PMS and Microsoft Office Suite.

Responsibilities

• Support Reservations Manager to ensure smooth day-to-day operations and guest journey.
• Supervise and mentor reservations team, promoting growth and performance.
• Respond promptly to guest inquiries and resolve issues to maintain satisfaction.
• Assist with daily reports and target achievement.
• Collaborate with front office, sales and marketing for a personalised guest experience.

Skills

Leadership

Client communication

Team coaching

Attention to detail

Education

Hospitality qualification preferred

Tools

Opera PMS

Microsoft Office

Excel

Job description

Large Hotel in Cape Town is looking for a Reservations Supervisor. The Reservations Supervisor is responsible for supervising the day‑to‑day reservations operation, ensuring excellent guest service, accurate booking management, and efficient reservation processes.

Responsibilities

• Support the Reservations Manager to ensure the smooth running of day‑to‑day reservations department operations, delivering all aspects of the guest journey to the highest level.
• Supervise, coach and mentor the reservations team, fostering a culture of growth, development, and performance within the department.
• Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Assist the team in achieving objectives and reservations initiatives & hotel targets.
• Build and maintain effective working relationships with all key stakeholders.
• Ensure adherence and compliance to all legislation, where due diligence requirements and best practice activities are planned, delivered, and documented.
• Assist, in the absence of the Reservations Manager, to supervise the handling of inquiries via phone, email, and online channels, ensuring prompt, accurate confirmation of bookings.
• Assist with the compilation and generation of daily reports.
• Collaborate with other hotel departments—front office, sales and marketing—to ensure a personalised guest experience from booking to check‑out.

Qualifications

• Hospitality qualification preferred.
• At least 2 years’ experience in the capacity of Reservations Supervisor within a 4/5 *‑hotel reservations environment.
• Demonstrated experience working within a high‑volume client and revenue conversion base.
• Ability to supervise, coach and mentor a team with a hands‑on approach and lead‑by‑example work style.
• Professional, positive, confident and calm demeanour with a friendly attitude.
• Proficiency in Property Management Systems (PMS) such as Opera and Microsoft Office Suite packages (Word, Excel, PowerPoint).
• Leadership and team management and development capability skills.
• Ability to multitask and thrive within a fast‑paced, pressurised and team‑orientated environment.
• High attention to detail and operational discipline.
• Ability to manage conflict and challenging situations with respect and confidence.
• Strong leadership abilities with a guest‑centric approach.
• Personal integrity and the ability to work in an environment that demands excellence, time and energy.
• Ability to analyse market trends to make pricing decisions.
• Strong communication skills: interpersonal skills for client negotiation and team management.
• Strong administrative, planning, organising and attention to detail skills.
• Ability to prioritise tasks and handle multiple requests.
• Customer‑focused mindset with a proactive approach to service.
• Excellent telephone and e‑mail etiquette.
• Flexibility to work as per operational requirements as and when required.