Guest Services Agent

Placements24; Vereeniging; Hybrid; ZAR 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangements

Training and skills development

Employee discounts

Team-oriented atmosphere

Job summary

Placements24 in Vereeniging is seeking a Guest Services Agent to greet guests, assist with inquiries and ensure a memorable stay. You will be the first point of contact and collaborate with hotel departments to deliver excellent service.

The role demands strong communication, a friendly demeanor, and the ability to multitask in a fast-paced environment. A high school diploma is required, with prior customer service or hospitality experience preferred.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent verbal and written communication.
• Friendly, approachable and professional demeanor.
• Ability to multitask in a dynamic environment.

Responsibilities

• Greet guests warmly and efficiently process check-ins and check-outs.
• Respond to guest inquiries, requests, and concerns in a timely and professional manner.
• Provide information about hotel amenities, local attractions, and services.
• Handle guest complaints with empathy and work towards satisfactory resolutions.
• Coordinate with housekeeping and maintenance to ensure guest rooms and public areas are well-maintained.
• Maintain accurate guest records and process payments securely.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Property Management Systems

Job description

About the Role

Our client is looking for an enthusiastic and service-oriented Guest Services Agent to join their team in Vereeniging. You will be the first point of contact for guests, providing a warm welcome, assisting with inquiries, and ensuring a comfortable and memorable stay. This role requires excellent communication skills, a friendly demeanor, and a proactive approach to guest satisfaction. You will work closely with various hotel departments to fulfill guest needs and maintain the highest standards of service excellence, contributing significantly to the overall guest experience.

Key Responsibilities

• Greet guests warmly and efficiently process check-ins and check-outs.
• Respond to guest inquiries, requests, and concerns in a timely and professional manner.
• Provide information about hotel amenities, local attractions, and services.
• Handle guest complaints with empathy and work towards satisfactory resolutions.
• Coordinate with housekeeping and maintenance to ensure guest rooms and public areas are well-maintained.
• Maintain accurate guest records and process payments securely.

Requirements

• Previous experience in a customer service or hospitality role is preferred.
• Excellent verbal and written communication skills.
• A friendly, approachable, and professional demeanor.
• Ability to multitask and manage time effectively in a dynamic environment.
• Proficiency with basic computer skills and ideally, property management systems.
• High school diploma or equivalent required.

Benefits

• Competitive annual salary.
• Hybrid work arrangements providing flexibility.
• Opportunities for training and skill development.
• Employee discounts at hotel properties.
• A positive and team-oriented work atmosphere.