Remote Reservations Agent - Travel

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Bonuses possible

Remote training

Flexible hours

Travel discounts

Growing company

Job summary

Placements24 is seeking efficient and customer-focused Remote Reservations Agents to join our expanding travel team. You will handle all types of travel reservations from a home office, ensuring accuracy and prompt service for clients across South Africa.

Responsibilities include processing bookings via phone, email and online systems, confirming details, handling changes, and providing option pricing. A reliable internet connection and proficiency with reservation software and MS Office are

Qualifications

• Previous experience in reservations or travel/hospitality.
• Excellent data entry and attention to detail.
• Reliable internet and home office setup for remote work.

Responsibilities

• Process new reservations via phone, email, and online systems.
• Confirm bookings and manage changes or cancellations.
• Provide information on availability, pricing, and options.
• Enter data accurately into the booking system.
• Coordinate with suppliers to resolve issues.

Skills

Data entry

Customer service

Communication

Attention to detail

Remote work

Tools

Reservation software

Microsoft Office

Job description

About the Role

Our client is looking for efficient and customer-focused Remote Reservations Agents to join their expanding travel team. Operating entirely from home, you will be responsible for managing and processing all types of travel reservations, ensuring accuracy and efficiency. This role is key to providing seamless booking experiences for clients, supporting our company's mission to offer exceptional travel services nationwide, and working remotely from anywhere in South Africa, contributing to our brand's trusted reputation.

Key Responsibilities

• Process new reservations accurately and efficiently via phone, email, and online systems.
• Confirm bookings, update reservation details, and manage cancellations or modifications.
• Provide clients with information on availability, pricing, and travel options.
• Ensure all reservation data is entered correctly into the booking system.
• Liaise with other departments and third-party suppliers to resolve booking issues.

Requirements

• Previous experience in reservations or a similar administrative role, preferably in travel or hospitality.
• Excellent data entry skills and attention to detail.
• Strong communication and customer service abilities.
• Proficiency with reservation software and Microsoft Office Suite.
• Must have a reliable internet connection and a suitable home office setup for remote work.

Benefits

• Competitive annual salary with potential for bonuses.
• Comprehensive remote training and ongoing support.
• Flexible working hours with remote arrangements.
• Access to travel discounts and familiarization trips.
• Be part of a growing and dynamic travel company.