Reservationist / Guesthouse Receptionist

J2E Placements; Centurion; On-site; ZAR 117,000 - 128,000; Full time

Job summary

J2E Placements seeks a Reservationist / Guesthouse Receptionist in Centurion to manage reservations and guest administration, while providing reception support as needed. The role requires at least 2 years’ reservations experience in hospitality, bilingual Afrikaans and English, strong Excel skills, and familiarity with OTAs and reservation systems.

On-site role with two shift options and weekend duty; salary around R10,500–R11,500 per month plus commission.

Qualifications

• Grade 12 with minimum 2 years’ reservations experience in accommodation.
• Minimum 2 years’ practical experience in accommodation reservations.
• Bilingual in Afrikaans and English with excellent written and verbal communication.
• Experience with reservation systems Nightsbridge, Semper, BridgeIT or similar.
• Good knowledge of Microsoft Office, particularly Excel.
• Strong understanding of the hospitality industry and OTAs.

Responsibilities

• Handle reservations and guest administration as the main responsibility.
• Respond to reservation enquiries professionally and promptly.
• Prepare quotations and process reservations and payments.
• Capture reservations accurately in the reservation system.
• Assist with guest check-ins/outs and day-to-day operations.

Skills

Reservations experience

Bilingual Afrikaans & English

Communication skills

Microsoft Excel

Customer service

Education

Grade 12

Tools

Nightsbridge

Semper

BridgeIT

Job description

Reservationist / Guesthouse Receptionist required in Centurion.

Our client, a hospitality reservations and management services company based in Centurion, is looking for a professional, organised and customer-focused Reservationist / Guesthouse Receptionist to join their team, immediately, or as soon as possible

The successful candidate will primarily be responsible for reservations and guest administration, while also assisting with reception and day-to-day guesthouse operations when required to join their growing.

Working hours will be discussed during the interview and may include:

• Option 1: Monday – Friday | 08:00 – 18:00
• Option 2: Monday – Friday | 06:00 – 16:00

The successful candidate will also be required to be on duty every second weekend, as per the applicable roster.

Salary: R10 500 – R11 500 per month + Commission depending on experience.

MUST LIVE IN THE CENTURION AREA, OR CLOSE BY (AROUND 20 MINUTE DRIVE)

Please note: Candidates without practical reservations, travel, tourism or accommodation industry experience will not be considered for this position.

Job Details and Requirements:

• Grade 12
• Minimum 2 years’ practical experience in accommodation reservations
• Previous experience within the hospitality, reservations, travel or tourism industry is essential
• Bilingual in Afrikaans and English, with excellent written and verbal communication skills
• Experience working with reservation and/or channel management systems such as Nightsbridge, Semper, BridgeIT or similar
• Good working knowledge of Microsoft Office, particularly Excel
• Strong internet research skills, including competitor and rate comparisons
• Good understanding of the hospitality industry, particularly the accommodation sector
• Working knowledge of Online Travel Agencies (OTAs), including Booking.com, Expedia, SafariNow, TravelGround/LekkeSlaap, and similar platforms
• Ability to manage multiple reservations, enquiries and deadlines simultaneously
• Professional telephone and email etiquette
• Valid Drivers License and Own Reliable Transport

Duties include, but are not limited to:

• Reservations will form the main responsibility of this position
• Responding professionally and promptly to reservation enquiries
• Preparing and sending quotations to prospective guests
• Taking, processing and confirming reservations
• Capturing reservations accurately on the relevant reservation system
• Creating and issuing invoices
• Processing and monitoring reservation payments
• Following up on outstanding deposits and balances
• Managing reservation-related administration from initial enquiry through to guest arrival
• Communicating directly with guests via telephone, email and other communication channels
• Ensuring that all guest requirements, requests and important reservation information are clearly communicated to the relevant establishment
• Assisting guests with additional services such as activities, safaris, transfers and other extras where applicable
• Managing reservations received through direct channels, OTAs and travel agents
• Ensuring reservation information and records remain accurate and up to date
• Assisting with OTA and channel management administration
• Reconciling bookings from OTAs, travel agents and direct booking channels at month-end
• Updating monthly financial and reservation spreadsheets in Excel
• Assisting with rate and competitor comparisons when required

Reception & Guesthouse Responsibilities:

• Welcoming and assisting guests in a professional and friendly manner
• Managing guest check-ins and check-outs
• Conducting room checks
• Assisting with the day-to-day running of the guesthouse
• Responding to guest queries and requests
• Preparing quotations and processing onsite reservations
• Processing payments
• Completing general reception and administrative duties
• Ensuring guest information and special requirements are communicated correctly
• Assisting with general operational requirements where necessary