Remote Reservations & Guest Experience Specialist

Placements24; Bloemfontein; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work arrangements

Comprehensive training

Career growth opportunities

Supportive team environment

Job summary

Placements24 is seeking a detail-oriented Reservations Agent to manage room bookings and guest inquiries for a growing hotel chain, with the option to work remotely from Bloemfontein. You will be the first point of contact for guests planning their stays, requiring excellent communication and a passion for delivering a positive booking experience.

This role emphasizes efficient booking processes, maximizing occupancy, upselling rooms and services, and maintaining accurate reservations in the

Qualifications

• Strong communication and active listening skills.
• Experience in reservations or hospitality preferred.
• Proficient with booking engines and MS Office.

Responsibilities

• Process incoming reservations via phone, email, and online channels accurately and efficiently.
• Respond to guest inquiries regarding room availability, rates, amenities, and policies in a timely and professional manner.
• Upsell rooms and services to maximize revenue and enhance the guest experience.
• Maintain accurate reservation records and update the PMS as needed.
• Handle cancellations, modifications, and special requests with attention to detail.
• Provide information about the hotel and local attractions to assist guests in planning their visit.

Skills

Communication

Active listening

Booking engines

MS Office

Tools

Booking engines

MS Office

Job description

Placements24 is seeking a detail-oriented Reservations Agent to manage room bookings and guest inquiries for a growing hotel chain, with the option to work remotely from Bloemfontein. You will be the first point of contact for guests planning their stays, requiring excellent communication and a passion for delivering a positive booking experience.

This role emphasizes efficient booking processes, maximizing occupancy, upselling rooms and services, and maintaining accurate reservations in the