Remote Travel Concierge & Support Specialist

Placements24; Sandton; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Fully remote work arrangement

Competitive salary with performance-?

Health insurance

Professional development

Remote work culture

Online training resources

Travel discounts

Support for SA hubs including Sandton

Résumé du poste

Placements24 is seeking dedicated Remote Customer Support Specialists to join a globally distributed team. This fully remote role requires excellence in written and verbal English, strong problem-solving skills, and the ability to manage customer interactions across email, chat, and phone.

You will assist travelers and hospitality partners with inquiries, bookings, modifications, and payments, while upholding service standards and collaborating with time zones across South Africa.

Qualifications

• Experience in customer service, preferably in travel, tourism, or hospitality.
• Excellent written and verbal communication skills in English.
• Proficient with Zendesk, Intercom and CRM systems.
• Able to work independently in a remote setting with reliable internet.

Responsabilités

• Provide timely and accurate customer support via email, live chat, and phone.
• Assist customers with booking inquiries, modifications, cancellations, and general travel information.
• Troubleshoot and resolve customer issues related to bookings, payments, and platform usage.
• Educate customers on the features and benefits of the company's services.
• Escalate complex issues to the appropriate internal departments for resolution.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Contribute to building and maintaining a positive brand reputation through excellent service.
• Identify recurring customer issues and provide feedback to product and development teams.

Connaissances

Customer service

English fluency

CRM software

Zendesk

Intercom

Problem solving

Remote work

Time management

Outils

Zendesk

Intercom

CRM software

Description du poste

Placements24 is seeking dedicated Remote Customer Support Specialists to join a globally distributed team. This fully remote role requires excellence in written and verbal English, strong problem-solving skills, and the ability to manage customer interactions across email, chat, and phone.

You will assist travelers and hospitality partners with inquiries, bookings, modifications, and payments, while upholding service standards and collaborating with time zones across South Africa.