Remote Travel Concierge & Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work with flexibility

Travel perks and discounts

Comprehensive training

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative in Travel and Tourism. You will be the first point of contact for customers, handling bookings, inquiries, and travel advice from a home-based setting.

Ideal candidates have proven travel industry customer service experience, excellent communication, and the ability to work independently with remote tools and platforms. This role offers full remote flexibility and opportunities to grow within a reputable company.

Qualifications

• Proven experience in customer service, preferably within the travel industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and online booking platforms.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding travel bookings and services.
• Assist customers with booking modifications, cancellations, and special requests.
• Provide information on travel destinations, visa requirements, and travel advisories.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Maintain accurate customer records and document all interactions.

Skills

Customer service

Travel knowledge

Communication

Problem-solving

Job description

Placements24 is seeking a dedicated Remote Customer Service Representative in Travel and Tourism. You will be the first point of contact for customers, handling bookings, inquiries, and travel advice from a home-based setting.

Ideal candidates have proven travel industry customer service experience, excellent communication, and the ability to work independently with remote tools and platforms. This role offers full remote flexibility and opportunities to grow within a reputable company.