Remote Hospitality Support Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance bonus

Health, dental and vision insurance

Paid time off and holidays

Training and development opportunities

Work-life balance in a remote role

Job summary

Placements24 is seeking a dedicated Remote Customer Service Specialist to join its hospitality support team. You will handle inquiries by phone, email and chat, delivering accurate information and resolving issues for clients across South Africa.

Ideal candidates excel in communication, problem-solving, and thrive in a flexible, work-from-home environment, contributing to exceptional service and guest satisfaction.

Qualifications

• Excellent verbal and written communication in English.
• Experience with CRM software and standard office applications.
• Strong problem-solving abilities with empathy and professionalism.
• Ability to work independently and manage time in a remote setup.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Provide accurate information about services, bookings and hospitality questions.
• Resolve issues and complaints and escalate when needed for satisfactory outcomes.
• Maintain detailed records of interactions in the CRM system.
• Assist with bookings management, modifications and cancellations.

Skills

Communication skills

CRM proficiency

Problem-solving

Empathy and professionalism

Remote work discipline

Tools

CRM software

Office applications

Job description

Placements24 is seeking a dedicated Remote Customer Service Specialist to join its hospitality support team. You will handle inquiries by phone, email and chat, delivering accurate information and resolving issues for clients across South Africa.

Ideal candidates excel in communication, problem-solving, and thrive in a flexible, work-from-home environment, contributing to exceptional service and guest satisfaction.