Remote Travel Concierge & Guest Support Specialist

Placements24; Bloemfontein; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Placements24 seeks a Remote Guest Services Specialist to support guests worldwide, handling inquiries, bookings, and issues via email, chat, and phone. You will provide clear information, resolve problems efficiently, and maintain accurate CRM records from a home office in South Africa.

Ideal candidates have customer service experience, excellent English communication, and a proactive, service-oriented mindset. Remote work with flexible hours is offered in a dynamic hospitality environment.

Formación

• Proven experience in customer service or hospitality.
• Excellent written and verbal communication in English.
• Strong problem-solving and customer-centric mindset.
• Ability to work independently and manage time remotely.
• Familiar with CRM systems and digital communication tools.

Responsabilidades

• Provide outstanding support via email, chat, and phone to guests worldwide.
• Assist with booking inquiries, modifications, and cancellations.
• Resolve guest issues with a focus on first-contact resolution.
• Provide information about properties, services, and attractions.
• Educate guests on platform features, policies, and best practices.
• Document all interactions in the CRM accurately.
• Collaborate with internal teams to resolve complex issues.
• Contribute to improving customer service processes and resources.
• Maintain product knowledge and adhere to SLAs/KPIs.

Conocimientos

Customer service

Communication

Problem solving

Time management

Remote work

Herramientas

CRM systems

Descripción del empleo

Placements24 seeks a Remote Guest Services Specialist to support guests worldwide, handling inquiries, bookings, and issues via email, chat, and phone. You will provide clear information, resolve problems efficiently, and maintain accurate CRM records from a home office in South Africa.

Ideal candidates have customer service experience, excellent English communication, and a proactive, service-oriented mindset. Remote work with flexible hours is offered in a dynamic hospitality environment.