Remote Guest Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 134,000 - 234,000; Full time

Job summary

Placements24 is seeking a Remote Customer Support Specialist to be the first point of contact for guests worldwide. You will handle bookings, loyalty programs, and travel assistance from a home office, delivering exceptional service with strong communication and problem-solving skills.

The role requires experience in customer service, preferably hospitality or travel, fluency in English, and the ability to work independently in a remote setting.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in hospitality/travel customer service preferred.
• Excellent verbal and written communication in English.
• Ability to work remotely with minimal supervision.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist guests with booking reservations, modifications, and cancellations across various properties.
• Provide information on loyalty programs, promotions, and hotel services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Adhere to customer service standards and company policies.
• Contribute to team goals and departmental objectives.
• Stay updated on hotel offerings, policies, and new services.

Skills

Customer service

Communication

Active listening

Problem solving

CRM software

Digital communication tools

Remote work

Independent work

Education

High school diploma

Hospitality certification

Tools

CRM software

Digital communication tools

Job description

Placements24 is seeking a Remote Customer Support Specialist to be the first point of contact for guests worldwide. You will handle bookings, loyalty programs, and travel assistance from a home office, delivering exceptional service with strong communication and problem-solving skills.

The role requires experience in customer service, preferably hospitality or travel, fluency in English, and the ability to work independently in a remote setting.