Remote Telecoms Support Specialist

Placements24; Gauteng; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Health insurance

Career advancement

Equipment provided

Job summary

Placements24 is seeking a highly motivated Remote Telecoms Support Specialist to join our established team, operating entirely remotely from your home office. You will provide expert technical assistance and support to customers experiencing issues with telecommunications services and equipment.

Diagnose and troubleshoot complex issues related to broadband, VoIP, and home networking, guide users through self-help steps, and escalate unresolved problems with detailed notes in the CRM.

Qualifications

• 3+ years in a telecoms support or technical customer service role.
• Strong understanding of broadband technologies, VoIP, and home networking equipment.
• Excellent diagnostic and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proven ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Provide remote technical support to customers via phone, email, and chat regarding telecom services and equipment.
• Diagnose and troubleshoot complex technical issues related to internet connectivity, VoIP, and other telecom services.
• Guide customers through self-help solutions and step-by-step troubleshooting processes.
• Escalate unresolved issues to higher-level support teams or relevant departments with detailed case notes.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in the CRM system.
• Contribute to the development of knowledge base articles and support documentation.

Skills

Telecoms support

Customer service

Troubleshooting

VoIP

CRM tools

Remote work

Tools

CRM software

Remote support tools

Job description

About the Role

Our client is actively seeking a highly motivated and technically proficient Remote Telecoms Support Specialist to join their established team, operating entirely remotely. In this crucial role, you will provide expert technical assistance and support to customers experiencing issues with their telecommunications services and equipment. Leveraging your deep understanding of telecom systems and exceptional communication skills, you will troubleshoot problems, guide users through solutions, and ensure a seamless customer experience from the comfort of your home office. This position is ideal for a self-starter who excels in a remote work environment and is passionate about resolving technical challenges.

Key Responsibilities

• Provide remote technical support to customers via phone, email, and chat regarding telecom services and equipment.
• Diagnose and troubleshoot complex technical issues related to internet connectivity, VoIP, and other telecom services.
• Guide customers through self-help solutions and step-by-step troubleshooting processes.
• Escalate unresolved issues to higher-level support teams or relevant departments with detailed case notes.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in the CRM system.
• Contribute to the development of knowledge base articles and support documentation.

Requirements

• Minimum 3 years of experience in a telecoms support or technical customer service role.
• Strong understanding of broadband technologies , VoIP, and home networking equipment.
• Excellent diagnostic and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proven ability to work independently and manage time effectively in a remote setting .
• Comfortable using remote support tools and CRM software.

Benefits

• Competitive annual salary and potential for performance incentives.
• Flexible remote work arrangements, allowing you to work from anywhere.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for career advancement within a growing organization.
• Paid time off and company-provided equipment.