Remote Telecoms Support Specialist

Placements24; Durban; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Flexible hours

Remote work from home

Training resources

Job summary

Placements24 is seeking a proactive Remote Telecoms Support Specialist to join our distributed team from anywhere. You will be the primary contact for users with telecom service issues, providing expert technical assistance and timely resolutions in a remote-first environment.

Responsibilities include initial technical support, diagnosing connectivity problems, guiding users through solutions, and maintaining detailed records.

Qualifications

• Experience in telecoms support or customer service.
• Strong understanding of networking concepts and mobile technologies.
• Proficient in troubleshooting connectivity and communication problems.
• Excellent verbal and written communication; ability to explain technical concepts clearly.

Responsibilities

• Provide first-level technical support for telecoms hardware, software, and services via phone, email, and chat.
• Diagnose and resolve issues related to internet connectivity, VoIP, mobile services, and network access.
• Guide users through step-by-step solutions and document troubleshooting procedures.
• Escalate complex issues to senior technical teams and ensure follow-up.
• Maintain accurate records of customer interactions and resolutions in the support system.
• Identify trends in support requests to suggest service or documentation improvements.

Skills

Telecoms support

Networking basics

Troubleshooting

Communication skills

Remote support tools

Tools

Ticketing systems

Remote access tools

Job description

About the Role

Our client is looking for a proactive and customer-focused Remote Telecoms Support Specialist to join their distributed team, supporting operations from anywhere. You will be the primary point of contact for users experiencing issues with our telecom services, providing expert technical assistance and timely resolutions. This role is critical for maintaining client satisfaction and ensuring uninterrupted communication for our diverse customer base. Working remotely, you will leverage your technical skills and communication abilities to address a wide range of inquiries, contributing to a positive support experience from the comfort of your home office, embodying a remote-first culture.

Key Responsibilities

• Provide first-level technical support for telecommunications hardware, software, and services via phone, email, and chat.
• Diagnose and resolve technical issues related to internet connectivity, VoIP, mobile services, and network access.
• Guide users through step-by-step solutions and document troubleshooting procedures effectively.
• Escalate complex issues to senior technical teams when necessary, ensuring clear communication and follow-up.
• Maintain accurate records of customer interactions and issue resolutions in the support system.
• Proactively identify trends in support requests to suggest improvements in services or documentation.

Requirements

• Previous experience in a telecoms support or customer service role.
• Solid understanding of common networking concepts, internet protocols, and mobile technologies.
• Proficiency in troubleshooting common connectivity and communication problems.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently, manage time effectively, and meet performance targets in a remote setting.
• Experience with remote support tools and ticketing systems is a plus.

Benefits

• Competitive contract rate.
• Flexible working hours and the ability to work from home.
• Opportunity to work with a leading telecommunications provider.
• Access to ongoing training and development resources.
• Be part of a supportive and collaborative remote team environment.