Remote Telecom Support Engineer

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

PTO & sick leave

Remote training

Team engagement

Job summary

Placements24 is seeking a dedicated Remote Telecom Support Specialist to join its established team. Working entirely from home, you will be the first point of contact for resolving a wide range of technical telecom issues, ensuring customer satisfaction and network integrity.

You will diagnose connectivity problems, guide customers through setup and configuration, document interactions, and escalate complex issues when needed.

Qualifications

• Proven experience in technical support, preferably in telecoms.
• Strong networking knowledge and hardware troubleshooting.
• Excellent communication and active listening skills.
• Ability to explain technical information to non-technical users.
• Familiar with remote support tools and ticketing systems.
• Self-discipline for remote work and time management.

Responsibilities

• Provide remote technical support to customers via phone, email, and chat for telecom products and services.
• Diagnose and troubleshoot connectivity issues, equipment malfunctions, and service interruptions.
• Guide customers through setup, configuration, and usage of telecom devices and software.
• Escalate complex technical issues to higher-level support teams when necessary, providing detailed documentation.
• Maintain accurate customer interaction records in the support ticketing system.
• Contribute to the development of support documentation and knowledge base articles.

Skills

Tech support exp

Networking concepts

Internet connectivity

Hardware troubleshooting

Communication skills

Active listening

Explain to non-tech

Remote tools

Ticketing systems

Time management

Tools

Remote support software

Job description

Placements24 is seeking a dedicated Remote Telecom Support Specialist to join its established team. Working entirely from home, you will be the first point of contact for resolving a wide range of technical telecom issues, ensuring customer satisfaction and network integrity.

You will diagnose connectivity problems, guide customers through setup and configuration, document interactions, and escalate complex issues when needed.