Remote Telecom Support Specialist - Entry Level
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a junior Telecoms Support Specialist to join a growing remote team. You will provide first-line support for telecom services and equipment, troubleshoot common issues, and guide customers through setup and configuration.
This role offers a comprehensive training program, health benefits, and opportunities to develop technical skills across diverse telecom platforms while working in a collaborative remote culture.
Qualifications
- Basic understanding of telecommunications principles and networking concepts (TCP/IP).
- Excellent customer service skills with patient demeanor.
- Ability to learn quickly and adapt to new technologies in a remote setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot basic technical issues related to internet, voice services and mobile devices.
- Guide customers through setup and configuration for new equipment and services.
- Document all support interactions and resolutions in the ticketing system.
- Escalate unresolved issues to senior technicians or departments.
- Assist in testing new telecom products and services prior to release.
Skills
Education
Tools
Job description
Placements24 is seeking a junior Telecoms Support Specialist to join a growing remote team. You will provide first-line support for telecom services and equipment, troubleshoot common issues, and guide customers through setup and configuration.
This role offers a comprehensive training program, health benefits, and opportunities to develop technical skills across diverse telecom platforms while working in a collaborative remote culture.
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