Remote Telecoms Support Expert

Placements24; Benoni; Hybrid; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Fully remote work

Health benefits

Career development

Job summary

Placements24 is seeking a dedicated Telecoms Support Specialist to join a fully remote support team. You will be the primary point of contact for customers, providing timely technical assistance and guiding users to resolution.

Key responsibilities include troubleshooting internet, voice, and mobile services, documenting interactions in the CRM, and educating customers on product features. This role requires strong communication, patience, and a customer-first mindset.

Qualifications

• Previous experience in customer support or technical support roles.
• Strong understanding of internet connectivity issues, Wi-Fi, routers, and modems.
• Excellent verbal and written communication with ability to explain technical concepts clearly.

Responsibilities

• Provide first-line technical support for telecom services (internet, voice, mobile).
• Troubleshoot issues via phone, email, and chat; diagnose and offer solutions.
• Escalate complex issues to senior support or engineering teams as needed.
• Document all interactions and resolutions in the CRM system.

Skills

Customer service

Technical troubleshooting

Clear communication

Remote work discipline

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a dedicated Telecoms Support Specialist to join a fully remote support team. You will be the primary point of contact for customers, providing timely technical assistance and guiding users to resolution.

Key responsibilities include troubleshooting internet, voice, and mobile services, documenting interactions in the CRM, and educating customers on product features. This role requires strong communication, patience, and a customer-first mindset.