Remote Telecom Support Pro: Connectivity & Customer Care

Placements24; Benoni; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Fully remote work

Flexible scheduling

Health benefits

Paid training

Zusammenfassung

Placements24 is seeking a dedicated Remote Telecom Support Specialist to join their expanding technical support team. This fully remote role is the first point of contact for troubleshooting telecom services, guiding users through solutions, and escalating complex issues when necessary.

You will handle inquiries via phone, email, and chat, accurately document interactions in the support ticketing system, and collaborate with higher-tier teams.

Qualifikationen

• High school diploma or equivalent; a technical qualification or certification is a plus.
• Proven experience in a customer support or technical help desk role, preferably in telecoms.
• Familiarity with common networking concepts (e.g., Wi-Fi, routers, modems) and mobile device troubleshooting.
• Excellent communication and active listening skills, with a patient and empathetic demeanor.
• Ability to multitask and manage time effectively in a remote work environment.

Aufgaben

• Provide first-level technical support to customers via phone, email, and chat regarding telecom services.
• Diagnose and resolve common technical issues related to internet connectivity, voice services, and mobile devices.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Accurately document customer interactions, issues, and resolutions in the support ticketing system.
• Escalate unresolved issues to higher-tier support teams or relevant departments.

Kenntnisse

Customer support

Technical help desk

Networking concepts

Wi-Fi

Communication skills

Multitasking

Ausbildung

High school diploma

Jobbeschreibung

Placements24 is seeking a dedicated Remote Telecom Support Specialist to join their expanding technical support team. This fully remote role is the first point of contact for troubleshooting telecom services, guiding users through solutions, and escalating complex issues when necessary.

You will handle inquiries via phone, email, and chat, accurately document interactions in the support ticketing system, and collaborate with higher-tier teams.