Remote Technical Support Specialist — Learn & Grow

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Medical & dental

Career development

Remote staff support

Job summary

Placements24 in South Africa seeks a skilled Technical Support Agent to join their remote team, handling customer inquiries from a home office in Klerksdorp. You will diagnose issues, provide effective solutions, and ensure timely assistance via multiple channels.

You will log requests in the CRM, escalate when needed, and contribute to knowledge base articles. The role emphasizes independence, clear communication, and a focus on customer satisfaction within a flexible remote setting.

Qualifications

• Proven experience in a technical support or helpdesk role.
• Solid understanding of computer systems, networks, and software.
• Excellent problem-solving and analytical abilities.
• Strong written and verbal communication skills.
• Experience with ticketing systems and remote support tools.
• Ability to work independently in a remote setup.

Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software, hardware, and network issues.
• Log all requests and resolutions in the CRM system with detailed records.
• Escalate complex problems to higher-level support or specialized departments.
• Assist in creating and maintaining support documentation and knowledge base articles.
• Maintain high customer satisfaction by delivering prompt, professional, and effective support.

Skills

Technical support

Networking basics

Troubleshooting

Communication skills

Remote work

Ticketing systems

Tools

CRM software

Remote support tools

Ticketing system

Job description

Placements24 in South Africa seeks a skilled Technical Support Agent to join their remote team, handling customer inquiries from a home office in Klerksdorp. You will diagnose issues, provide effective solutions, and ensure timely assistance via multiple channels.

You will log requests in the CRM, escalate when needed, and contribute to knowledge base articles. The role emphasizes independence, clear communication, and a focus on customer satisfaction within a flexible remote setting.