Remote Tech Support Specialist

Placements24; Benoni; Hybride; ZAR 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Fully remote work arrangement

Health and wellness benefits

Professional development opportunities

Company equipment provided

Résumé du poste

Placements24 is seeking a dedicated Customer Support Specialist to join a rapidly expanding tech firm operating remotely in South Africa.

You will respond to inquiries via email, chat and phone, troubleshoot issues, and maintain accurate CRM records while collaborating with cross‑functional teams to ensure top‑notch service.

The role offers flexible remote work from Gauteng, with opportunities for professional development and a comprehensive benefits package.

Qualifications

• Minimum 2 years of experience in customer support or technical support.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and online communication tools.
• Ability to work remotely with a dedicated workspace.

Responsabilités

• Respond to customer inquiries and resolve issues via email, chat and phone.
• Troubleshoot technical problems and provide step-by-step guidance.
• Process requests such as order modifications and account updates.
• Maintain accurate records of interactions in the CRM system.
• Escalate priority issues to internal teams as needed.
• Contribute to knowledge base for customers and staff.
• Collect feedback to improve products and services.
• Adhere to SLAs and company policies.
• Identify opportunities to improve customer satisfaction and loyalty.
• Collaborate with remote team members and other departments.

Connaissances

Customer support

CRM software

Technical support

Communication skills

Remote work

Time management

Formation

High school diploma or equivalent

Outils

CRM systems

Online communication tools

Description du poste

Placements24 is seeking a dedicated Customer Support Specialist to join a rapidly expanding tech firm operating remotely in South Africa.

You will respond to inquiries via email, chat and phone, troubleshoot issues, and maintain accurate CRM records while collaborating with cross‑functional teams to ensure top‑notch service.

The role offers flexible remote work from Gauteng, with opportunities for professional development and a comprehensive benefits package.