Remote Customer Support Specialist — Growth & Impact

Placements24; Welkom; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Fully remote work environment

Career development

Performance incentives

Job summary

Placements24 in South Africa seeks a dedicated Remote Customer Support Agent to join a dispersed nationwide team. You will handle inquiries, resolve issues, and act as a brand ambassador while delivering exceptional service from your home office.

This fully remote role rewards strong communication, CRM proficiency, and the ability to stay organized in a flexible setting, with opportunities for career growth and a comprehensive benefits package including health insurance.

Qualifications

• Previous experience in a customer service or support role.
• Excellent interpersonal and communication skills.
• Proficiency with CRM and helpdesk software.
• Strong organizational skills for remote work.
• Reliable internet connection and dedicated home office space.

Responsibilities

• Handle inbound customer communications via phone, email, and live chat.
• Resolve complaints promptly to ensure positive outcomes.
• Provide product information and technical assistance.
• Maintain detailed records in the CRM system.
• Escalate priority issues to relevant teams for resolution.

Skills

Customer service

Communication

CRM software

Helpdesk software

Time management

Remote work

Home office

Tools

CRM platforms

Helpdesk software

Job description

Placements24 in South Africa seeks a dedicated Remote Customer Support Agent to join a dispersed nationwide team. You will handle inquiries, resolve issues, and act as a brand ambassador while delivering exceptional service from your home office.

This fully remote role rewards strong communication, CRM proficiency, and the ability to stay organized in a flexible setting, with opportunities for career growth and a comprehensive benefits package including health insurance.