Senior Remote Tech Support Engineer - Fully Remote

Placements24; Bloemfontein; Hybrid; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Home office allowance

Remote training opportunities

Job summary

Placements24 in South Africa seeks an experienced Remote Technical Support Engineer to provide advanced remote assistance for complex systems, diagnose issues, and implement solutions from a home office or Welkom area.

You will collaborate with engineering, create thorough documentation, train customers remotely, and help improve product reliability while delivering exceptional service.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/Engineering.
• Minimum 5 years in technical support or engineering with focus on complex system troubleshooting.
• Proficiency in programming/scripting languages and experience with networking protocols.

Responsibilities

• Provide expert-level remote technical support for intricate product and system issues.
• Analyze customer-reported problems, perform root cause analysis, and implement solutions.
• Collaborate with engineering and product teams to report bugs and suggest improvements.
• Develop and maintain technical documentation, knowledge bases, and troubleshooting guides.
• Conduct remote training sessions for customers on product usage and advanced features.

Skills

Technical support

Engineering

Programming

Networking

Education

Bachelor's degree in Computer Science or related field

Job description

Placements24 in South Africa seeks an experienced Remote Technical Support Engineer to provide advanced remote assistance for complex systems, diagnose issues, and implement solutions from a home office or Welkom area.

You will collaborate with engineering, create thorough documentation, train customers remotely, and help improve product reliability while delivering exceptional service.