Remote Tech Support Specialist - Growth & Flexible Hours

Placements24; Rustenburg; Hybrid; ZAR 167,000 - 290,000; Full time

Benefits offered by this job

Competitive remote salary

Flexible working hours

Company-provided equipment

Job summary

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join their fully remote team. Based anywhere in South Africa with operations centered in Rustenburg, you will handle technical and general queries via phone, email, and chat.

You will diagnose issues, guide users through features, document steps, and contribute to FAQs while maintaining a high standard of service from your home office. A strong communicator with 3+ years in remote support is ideal.

Qualifications

• 3+ years in remote customer support or helpdesk.
• Excellent written and verbal communication.
• Experience with CRM and ticketing platforms.

Responsibilities

• Provide remote technical assistance and customer support via phone, email and chat.
• Diagnose and resolve customer issues, documenting steps and resolutions.
• Guide users through product features and troubleshooting steps.
• Escalate unresolved issues with detailed information.
• Contribute to knowledge base articles and FAQs.

Skills

Remote support

CRM tools

Ticketing systems

Communication skills

Time management

Independent work

Home office setup

Tools

CRM software

Ticketing platforms

Job description

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join their fully remote team. Based anywhere in South Africa with operations centered in Rustenburg, you will handle technical and general queries via phone, email, and chat.

You will diagnose issues, guide users through features, document steps, and contribute to FAQs while maintaining a high standard of service from your home office. A strong communicator with 3+ years in remote support is ideal.