Remote Technical Support Specialist — Career Growth

Placements24

Benoni

Hybrid

ZAR 180,000 - 300,000

Full time

5 days ago

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Benefits offered by this job

Fully remote

Job summary

Placements24 is seeking a Technical Support Specialist for a fully remote role in South Africa. You will handle high-level user support, diagnose hardware and software issues, and ensure a seamless user experience from a home office.

You will document cases, maintain knowledge bases, and escalate complex problems to senior staff when needed. A relevant IT degree is preferred and strong English communication is essential.

Qualifications

Proven experience in technical support or a similar IT role.
Strong knowledge of computer hardware, software, and operating systems (Windows, macOS).
Excellent problem-solving and troubleshooting abilities.
Clear verbal and written communication skills to explain technical concepts.

Responsibilities

Provide first and second-level technical support via email, chat, and phone.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and update software and systems.
Troubleshoot connectivity and related problems.
Document interactions and resolutions in the ticketing system.
Create knowledge base articles and user guides.
Escalate complex issues when needed to senior staff or development teams.
Identify trends and provide feedback for product improvement.
Assist with user account management and system access.

Skills

Technical support

Windows

macOS

Networking

Education

IT degree preferred

Tools

Ticketing systems

Remote desktop

Job description

You will document cases, maintain knowledge bases, and escalate complex problems to senior staff when needed. A relevant IT degree is preferred and strong English communication is essential.

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