Launch Your Tech Career: Remote IT Support Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Training programs

Remote-friendly culture

Job summary

Placements24 is seeking motivated Graduate Remote Technical Support Specialists to join a fast-growing technology solutions provider. This 100% remote role is based in South Africa and offers the flexibility to work from anywhere within the country.

You will be the first point of contact for clients, delivering timely and effective solutions across software and hardware platforms. Ideal candidates will have an IT-related degree, strong problem-solving and communication skills, and the ability to

Qualifications

• Bachelor's degree or diploma in IT/CS or related field.
• Strong hardware, Windows/macOS, and basic networking knowledge.
• Remote work experience and strong communication skills.

Responsibilities

• Provide first-line technical support via phone, email, and chat.
• Diagnose and resolve hardware and software issues.
• Guide users through step-by-step solutions.
• Escalate complex issues to higher-level teams.
• Maintain accurate records in the ticketing system.

Skills

Problem-solving

Communication

Remote work

Education

Bachelor's degree in IT/CS

Job description

Placements24 is seeking motivated Graduate Remote Technical Support Specialists to join a fast-growing technology solutions provider. This 100% remote role is based in South Africa and offers the flexibility to work from anywhere within the country.

You will be the first point of contact for clients, delivering timely and effective solutions across software and hardware platforms. Ideal candidates will have an IT-related degree, strong problem-solving and communication skills, and the ability to