Remote Technical Support Engineer (Global)

Placements24; Rustenburg; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Home office stipend

Continuous learning opportunities

Remote work flexibility

Job summary

Placements24 is seeking a Remote Customer Support Engineer to join a global software team. You will diagnose and resolve technical issues, guide customers through troubleshooting, and contribute to knowledge base improvements while working from home across South Africa.

You will collaborate with engineering and product teams, manage customer expectations, document interactions, and stay current with software updates. A strong remote-work setup and 3+ years in technical support are required.

Qualifications

• 3+ years of experience in technical or customer support roles, with remote work.
• Strong troubleshooting and problem-solving skills for software products.
• Excellent written and verbal communication for technical and non-technical audiences.

Responsibilities

• Provide advanced technical support for software products via remote channels (email, chat, video).
• Analyze and diagnose complex technical issues, including bugs, configuration errors, and performance problems.
• Document solutions, create knowledge base articles, and report recurring issues and feedback.
• Collaborate with engineering and product teams to resolve escalated issues and advocate for customers.
• Maintain clear communication and manage customer expectations throughout the support process.
• Guide customers through installations, upgrades, and integrations remotely.
• Record interactions and resolutions in the ticketing system.
• Participate in team meetings and ongoing training.

Skills

Remote work proficiency

Technical support expertise

Excellent communication

Analytical thinking

Tools

Zendesk

Jira Service Desk

Slack

Microsoft Teams

Job description

Placements24 is seeking a Remote Customer Support Engineer to join a global software team. You will diagnose and resolve technical issues, guide customers through troubleshooting, and contribute to knowledge base improvements while working from home across South Africa.

You will collaborate with engineering and product teams, manage customer expectations, document interactions, and stay current with software updates. A strong remote-work setup and 3+ years in technical support are required.