Remote Technical Support Engineer - Advanced Troubleshooting

Placements24; Upington; Híbrido; ZAR 300.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work environment with flexible,

Home office setup allowance

Equipment provided

Descripción de la vacante

Placements24 is seeking a technically adept Technical Support Engineer to join a fully remote global team operating in South Africa. You will handle advanced support for software and hardware, troubleshoot complex issues, and contribute to knowledge bases from your home office.

The role requires 4+ years in technical support, strong OS/networking knowledge, and excellent communication. Remote work flexibility is offered with comprehensive benefits and ongoing professional development.

Formación

• Bachelor's degree or equivalent practical experience.
• 4+ years in technical support, system administration, or field service engineering.
• Strong knowledge of Windows, macOS, Linux, TCP/IP, DNS, DHCP.
• Excellent communication and customer-facing skills.
• Proficient with remote support tools and ticketing systems (Jira Service Management, Zendesk).
• Able to work independently in a remote setting.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications desirable.
• Eligible to work remotely in South Africa.

Responsabilidades

• Provide expert-level technical support via remote channels (phone, email, chat, remote sessions).
• Diagnose, troubleshoot, and resolve software, network, and hardware issues.
• Guide customers through troubleshooting procedures with clear steps.
• Analyze support trends and identify potential system improvements.
• Escalate complex issues to senior engineers with diagnostic information.
• Create, maintain, and update technical documentation and knowledge bases.
• Collaborate with product/engineering to relay feedback and suggest enhancements.
• Monitor system performance and recommend optimizations.
• Stay updated on technology trends and best practices relevant to the role.
• Document all activities in the CRM and ticketing systems.

Conocimientos

Troubleshooting

Remote work

Customer communication

Time management

Educación

Bachelor's degree

Equivalent experience

Herramientas

Jira Service Management

Zendesk

Descripción del empleo

Placements24 is seeking a technically adept Technical Support Engineer to join a fully remote global team operating in South Africa. You will handle advanced support for software and hardware, troubleshoot complex issues, and contribute to knowledge bases from your home office.

The role requires 4+ years in technical support, strong OS/networking knowledge, and excellent communication. Remote work flexibility is offered with comprehensive benefits and ongoing professional development.