Remote Tier 2/3 Tech Support Specialist

Placements24; Upington; Hybrid; ZAR 380,000 - 560,000; Full time

Benefits offered by this job

Fully remote work

Career development

Remote tech tools provided

Competitive benefits

Flexible schedule

Paid time off

Job summary

Placements24 is seeking a Remote Technical Support Specialist in South Africa. You will provide Tier 2/3 support to clients, diagnose complex issues, and ensure rapid resolution from a fully remote setting.

Ideal candidates have a strong tech background, excellent communication, and the ability to explain intricate details to varied audiences. Remote-first culture supports growth and continuous learning across SA.

Qualifications

• Proven experience in Tier 2/3 technical support.
• In-depth knowledge of Windows, macOS and Linux, networking and common software.
• Strong analytical and problem‑solving skills with a methodical approach to troubleshooting.
• Excellent verbal and written communication, able to explain technical details clearly.
• Experience with remote support tools and CRM systems.
• Ability to work independently and maintain high productivity remotely.
• Relevant technical certifications (e.g., Network+, Security+, MCSE) are desirable.
• Bachelor's degree in CS/IT or equivalent experience.

Responsibilities

• Provide advanced technical support (Tier 2/3) via phone, email, and remote access.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Analyze tickets to identify root causes and implement long-term solutions.
• Escalate unresolved issues with detailed documentation to engineering.
• Create and maintain knowledge base articles and guides.
• Mentor junior staff on best practices in technical matters.
• Monitor system performance and preempt potential issues.
• Collaborate with cross-functional teams to improve product stability.

Skills

Tier 2/3 support

Windows

macOS

Linux

Networking protocols

CRM systems

Remote support tools

Analytical thinking

Communication skills

Independent worker

Education

Bachelor's degree in Computer Science / IT or related field

CompTIA Network+

CompTIA Security+

MCSE

Tools

Remote support tools

CRM systems

Job description

Placements24 is seeking a Remote Technical Support Specialist in South Africa. You will provide Tier 2/3 support to clients, diagnose complex issues, and ensure rapid resolution from a fully remote setting.

Ideal candidates have a strong tech background, excellent communication, and the ability to explain intricate details to varied audiences. Remote-first culture supports growth and continuous learning across SA.