Remote Technical Support Agent

Placements24; Rustenburg; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Fully remote

Flexible hours

Growth opportunities

Access to latest IT tools

Virtual team culture

Zusammenfassung

Placements24 is seeking a skilled Remote Technical Support Agent to join our distributed support team. You will diagnose and resolve hardware, software, and network issues, providing clear, patient guidance to users from anywhere.

You will use remote tools and ticketing systems, maintain documentation, and escalate when needed. A home office with reliable internet and strong problem-solving skills are essential.

Qualifikationen

• Proven experience in a technical support or helpdesk role, preferably remote.
• Strong understanding of operating systems (Windows, macOS) and network troubleshooting.
• Excellent diagnostic and problem-solving skills, with the ability to explain technical solutions clearly.

Aufgaben

• Deliver remote technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve complex hardware, software, and network-related issues promptly.
• Install, configure, and maintain user workstations and peripherals.
• Create and update technical documentation, knowledge base articles, and troubleshooting guides.
• Escalate unresolved issues to appropriate IT teams while maintaining ownership of resolution.
• Provide proactive IT support and guidance to enhance user productivity and system stability.

Kenntnisse

Remote support tools

Ticketing systems

Windows

macOS

Network troubleshooting

Problem-solving

Customer communication

Tools

Remote support tools

Ticketing systems

Jobbeschreibung

About the Role

Our client is looking for a skilled and resourceful Remote Technical Support Agent to be a vital part of their distributed support team. In this role, you will provide expert technical assistance to users, diagnosing and resolving a wide range of hardware, software, and network issues. You'll be empowered to work from anywhere, offering crucial support to keep our client's operations running smoothly. This position is ideal for someone who excels at problem-solving, communicates technical information clearly, and thrives in a flexible, home-based work environment, contributing to a culture that prioritizes efficient remote collaboration and continuous learning.

Key Responsibilities

• Deliver remote technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve complex hardware, software, and network-related issues promptly.
• Install, configure, and maintain user workstations and associated peripherals.
• Create and update technical documentation, knowledge base articles, and troubleshooting guides.
• Escalate unresolved issues to appropriate IT teams while maintaining ownership of resolution.
• Provide proactive IT support and guidance to enhance user productivity and system stability.

Requirements

• Proven experience in a technical support or helpdesk role, preferably in a remote capacity.
• Strong understanding of operating systems (Windows, macOS), common software applications, and network troubleshooting.
• Excellent diagnostic and problem-solving skills, with the ability to work under pressure.
• Effective communication and interpersonal skills, capable of explaining technical solutions to non-technical users.
• Proficiency with remote support tools and ticketing systems.
• A dedicated home office setup with a reliable high-speed internet connection.

Benefits

• Competitive annual salary with comprehensive benefits package.
• Fully remote work arrangement with flexible hours.
• Access to cutting-edge technology and tools.
• Opportunities for advancement and specialized training in IT fields.
• A supportive virtual team environment that encourages knowledge sharing and professional growth.