Remote Technical Support Agent

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with performance-

Health, dental, and vision insurance

Paid time off and holidays

Fully remote work arrangement

Access to cutting-edge technology and

Job summary

Placements24 is seeking skilled Remote Technical Support Agents to provide frontline technical assistance for users nationwide from a fully remote setup. This role emphasizes diagnosing hardware, software, and network issues, guiding users to resolutions, and documenting steps in the ticketing system while delivering excellent customer service.

Candidates should be adept at using knowledge bases, possess strong communication skills, and be comfortable working independently in a remote

Qualifications

• Proven experience in a technical support or helpdesk role, preferably remote.
• Strong knowledge of operating systems, common software applications, and basic networking concepts.
• Familiarity with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Superior communication and customer service skills, with the ability to explain technical terms clearly.

Responsibilities

• Provide remote technical assistance for hardware, software, and network-related issues.
• Diagnose and resolve technical problems efficiently, utilizing knowledge base and diagnostic tools.
• Guide users through installation, configuration, and troubleshooting processes.
• Document technical issues, steps taken, and resolutions in the support ticketing system.
• Escalate complex issues to senior technical staff while maintaining ownership until resolution.

Skills

Strong communication

Problem solving

Analytical skills

Customer service

Independent work

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is actively recruiting skilled Remote Technical Support Agents to enhance their support capabilities nationwide. This role is crucial for providing effective technical assistance to users, ensuring seamless operation of our client's products and services from a remote location. You will be the frontline of technical problem-solving, diagnosing issues and guiding users to resolutions. We are seeking technically proficient individuals with excellent communication skills who excel in an independent, remote work environment and are passionate about helping users overcome technical challenges.

Key Responsibilities

• Provide remote technical assistance for hardware, software, and network-related issues.
• Diagnose and resolve technical problems efficiently, utilizing knowledge base and diagnostic tools.
• Guide users through installation, configuration, and troubleshooting processes.
• Document technical issues, steps taken, and resolutions in the support ticketing system.
• Escalate complex issues to senior technical staff while maintaining ownership until resolution.

Requirements

• Proven experience in a technical support or helpdesk role, preferably remote.
• Strong knowledge of operating systems, common software applications, and basic networking concepts.
• Familiarity with remote support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Superior communication and customer service skills, with the ability to explain technical terms clearly.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Fully remote work arrangement, offering extensive flexibility.
• Access to cutting-edge technology and professional development resources.