Remote Technical Support Engineer

Placements24

Gqeberha

Hybrid

ZAR 300,000 - 500,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Bonuses

Remote-friendly

Health insurance

Paid time off

Learning & certs

Job summary

Placements24 is seeking a skilled Remote Technical Support Engineer to provide high-level assistance to customers worldwide. This fully remote role focuses on diagnosing and resolving complex technical issues while maintaining strong communication with users.

You will work with a distributed team, document solutions in the ticketing system, and stay current with product updates to ensure client satisfaction and reliability.

Qualifications

Proven experience as a Technical Support Engineer, Helpdesk Technician, or similar, preferably remote.
Strong knowledge of Windows, macOS, Linux, networking, and common software.
Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.

Responsibilities

Provide advanced technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by users.
Document all technical issues, troubleshooting steps, and resolutions in the ticketing system.
Escalate unresolved issues to senior support staff or engineering teams with detailed problem descriptions.
Develop and maintain technical documentation, FAQs, and knowledge base articles.
Stay current with product updates and new technologies to provide the most effective support.

Skills

Remote support

OS knowledge (Windows/macOS/Linux)

Networking basics

Remote desktop tools

Ticketing systems

Communication skills

Certifications (A+/Network+/CCNA)

Tools

Remote access tools (TeamViewer/AnyDesk)

Ticketing systems (Zendesk/Freshdesk)

Job description

About the Role

Our client is seeking a skilled and motivated Remote Technical Support Engineer to provide high-level assistance to their user base. This fully remote role involves diagnosing and resolving complex technical issues, ensuring minimal disruption to user operations. You will work closely with customers to understand their technical challenges and provide effective, timely solutions. This is an excellent opportunity for a technically adept individual who excels in problem-solving and communication within a distributed team environment, contributing to overall client satisfaction and product reliability from anywhere.

Key Responsibilities

Provide advanced technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by users.
Document all technical issues, troubleshooting steps, and resolutions thoroughly in the support ticketing system.
Escalate unresolved issues to senior support staff or engineering teams with detailed problem descriptions.
Develop and maintain technical documentation, FAQs, and knowledge base articles to assist users and internal teams.
Stay current with product updates and new technologies to provide the most effective support.

Requirements

Proven experience as a Technical Support Engineer , Helpdesk Technician, or similar role, preferably remote.
Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
Proficiency in using remote desktop tools and ticketing systems.
Exceptional communication and interpersonal skills, able to explain technical concepts to non-technical users.
Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.

Benefits