Remote Technical Support Specialist

Placements24; Benoni; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Performance bonus

Remote work with flexible hours

Health insurance (optional)

Job summary

Placements24 is seeking a highly competent Remote Technical Support Specialist to join their fully remote support team. You will provide expert-level technical assistance to customers and internal users, troubleshooting a wide range of hardware, software, and network issues from your home office.

This role requires patient problem-solving, clear communication, and the ability to work independently in a virtual environment.

Qualifications

• Proven experience in a Technical Support role or similar customer-facing IT position.

Responsibilities

• Provide first and second-level technical support via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Guide users through step-by-step solutions and technical procedures.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain accurate and detailed records of support interactions and resolutions in the ticketing system.
• Contribute to the development of the knowledge base with solutions and FAQs.

Skills

Technical support

Windows & macOS

Networking basics

Remote tools

Ticketing systems

Communication skills

Job description

About the Role

Our client is actively seeking a highly competent Remote Technical Support Specialist to join their dedicated, fully remote support team. In this position, you will provide expert-level technical assistance to customers and internal users, troubleshooting a wide range of hardware, software, and network issues from your home office. This role is essential for maintaining high levels of customer satisfaction and ensuring the smooth operation of our client's technology solutions. It's a perfect fit for a patient, problem-solving individual who excels in a virtual environment and is passionate about delivering exceptional technical support.

Key Responsibilities

• Provide first and second-level technical support via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Guide users through step-by-step solutions and technical procedures.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain accurate and detailed records of support interactions and resolutions in the ticketing system.
• Contribute to the development of the knowledge base with solutions and FAQs.

Requirements

• Proven experience in a Technical Support role or similar customer-facing IT position.
• Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills .
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using remote support tools and ticketing systems .
• Self-motivated with the ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary and performance bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Opportunities for continuous training and professional development.
• A collaborative and supportive virtual team culture.