Remote IT Support Specialist

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Health insurance

Paid time off

Learning and development

Job summary

Placements24 is seeking a highly skilled Remote IT Support Specialist to join their distributed technical team. This fully remote role supports employees across the organization by troubleshooting hardware, software, and network issues and by managing IT requests via ticketing systems.

You will document solutions, contribute to the knowledge base, and help maintain a seamless digital experience for users while working from home, with opportunities for professional development.

Qualifications

• Proven experience in an IT Support or Help Desk role, preferably remote.
• Strong knowledge of Windows and macOS, business apps, and networks.
• Experience with remote tools and ticketing systems is essential.

Responsibilities

• Provide remote technical support via phone, email, chat, and remote desktop to troubleshoot hardware, software, and network issues.
• Respond to and resolve IT support tickets in a timely and efficient manner, prioritizing critical issues.
• Install, configure, and maintain software applications and operating systems on user devices.
• Assist with user account management, including setup, password resets, and permissions management.
• Document technical solutions, procedures, and user guides for the knowledge base.
• Proactively identify potential IT problems and recommend solutions to prevent future occurrences.

Skills

Remote support

Windows OS

macOS

Communication skills

Problem solving

Education

CompTIA A+

Network+

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote IT Support Specialist to join their distributed technical team. This role is entirely remote, allowing you to work from anywhere within designated regions, providing crucial technical assistance and resolving IT issues for employees across the organization. You will be responsible for troubleshooting hardware, software, and network problems, managing IT requests, and ensuring a seamless digital experience for all users. This is an excellent opportunity for an IT professional who thrives in a remote setting, excels at problem-solving, and is dedicated to providing exceptional user support, contributing to the efficiency of our client's operations from afar.

Key Responsibilities

• Provide remote technical support via phone, email, chat, and remote desktop tools to troubleshoot hardware, software, and network issues.
• Respond to and resolve IT support tickets in a timely and efficient manner, prioritizing critical issues.
• Install, configure, and maintain software applications and operating systems on user devices.
• Assist with user account management, including setup, password resets, and permissions management.
• Document technical solutions, procedures, and user guides for the knowledge base.
• Proactively identify potential IT problems and recommend solutions to prevent future occurrences.

Requirements

• Proven experience in an IT Support or Help Desk role, preferably in a remote capacity.
• Strong knowledge of operating systems (Windows, macOS), common business applications, and network protocols.
• Experience with remote support tools and ticketing systems is essential.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently, manage time effectively, and troubleshoot complex issues remotely.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive annual salary and performance incentives.
• Flexible remote work arrangement, allowing you to work from home.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and company holidays.
• Opportunities for continuous learning and professional development in IT.