Remote Helpdesk Technician

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive contract rate

Flexible remote work schedule

Opportunity to work with cutting-edge技

Diverse IT challenges

Supportive remote environment

Job summary

Placements24 is seeking a skilled Remote Helpdesk Technician to provide essential support across various locations. This fully remote role focuses on diagnosing and resolving IT issues from your own workspace to ensure smooth operations for our client's infrastructure.

You will handle user contacts via phone, email, and remote tools, document activities, and assist with account management while maintaining a professional remote work environment.

Qualifications

• Prior helpdesk experience in a technical support role.
• Solid knowledge of Windows and macOS operating systems.
• Experience using remote support tools to diagnose and fix issues.
• Strong problem-solving and analytical abilities.
• IT certifications (e.g., CompTIA A+) are a plus.

Responsibilities

• Provide technical support to users via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems and applications.
• Document all support activities, solutions, and user requests accurately.
• Assist with user account management and access control.

Skills

Helpdesk experience

Windows OS

macOS

Remote support

Analytical skills

Tools

Remote desktop tools

VPN

Job description

About the Role

Our client is searching for a skilled Remote Helpdesk Technician to provide essential technical support to users across various locations. This is a fully remote position, requiring you to diagnose and resolve IT issues efficiently from your own workspace. You will be crucial in ensuring the smooth operation of our client's technological infrastructure by offering timely and effective assistance. Join a company that values remote talent and offers a collaborative environment where your technical expertise is highly valued and can make a significant impact.

Key Responsibilities

• Provide technical support to users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems and applications.
• Document all support activities, solutions, and user requests accurately.
• Assist with user account management and access control.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with remote support tools and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Relevant IT certifications (e.g., CompTIA A+) are a plus.

Benefits

• Competitive contract rate, reflecting your expertise.
• Flexible remote work schedule.
• Opportunity to work with cutting-edge technologies.
• Gain diverse experience across various IT challenges.
• A supportive and professional remote working environment.