Remote Technical Support Specialist

Placements24; Klerksdorp; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation and remote‑h1

Job summary

Placements24 is seeking a skilled Remote Technical Support Specialist to join a distributed team. You will diagnose, troubleshoot, and resolve hardware, software, and network issues across multiple platforms while working remotely.

The role emphasizes strong analytical and communication abilities, with certifications such as CompTIA A+/Network+ or CCNA being highly desirable. A self-motivated candidate who can work independently is preferred.

Qualifications

• Proven experience in advanced troubleshooting across hardware, software, OS, and networks.
• Proficiency with Windows, Linux, and macOS environments.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Provide Tier 2 and Tier 3 technical support to end-users via remote access tools, phone, and email.
• Diagnose and resolve complex hardware, software, operating system, and network issues.
• Install, configure, and maintain software applications and system updates.
• Manage user accounts, permissions, and access control in alignment with security policies.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Collaborate with IT infrastructure teams to identify and resolve systemic issues.

Skills

Advanced troubleshooting

Windows/Linux/macOS

Remote support tools

Ticketing systems

Analytical skills

Communication skills

Tools

Remote desktop tools

Ticketing systems

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote Technical Support Specialist to join their distributed team. This role is crucial for providing advanced technical assistance and resolving complex IT issues for users across the organization. You will leverage your expertise to diagnose, troubleshoot, and implement solutions for hardware, software, and network challenges, all while working remotely. This position demands strong analytical skills, excellent communication abilities, and the capacity to work independently and collaboratively in a virtual environment. If you are passionate about technology and enjoy solving intricate problems, this remote role offers a fantastic opportunity to contribute significantly to our client's operational efficiency.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support to end-users via remote access tools, phone, and email.
• Diagnose and resolve complex hardware, software, operating system, and network issues.
• Install, configure, and maintain software applications and system updates.
• Manage user accounts, permissions, and access control in alignment with security policies.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Collaborate with IT infrastructure teams to identify and resolve systemic issues.

Requirements

• Extensive experience in a technical support role, with a focus on advanced troubleshooting.
• In-depth knowledge of operating systems (Windows, Linux, macOS), network protocols, and hardware.
• Proficiency with remote support tools and ticketing systems.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and interpersonal skills, capable of explaining technical details clearly.
• Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.

Benefits

• Competitive salary and remote work compensation.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for continuous professional development and certifications.
• A dynamic and supportive remote work culture.