Remote Technical Support Engineer

Placements24; Soweto; Hybrid; ZAR 420,000 - 620,000; Full time

Job summary

Placements24 is seeking a Remote Technical Support Engineer to deliver advanced technical assistance to a global customer base. You will diagnose, troubleshoot, and resolve complex software issues from home, ensuring customer success with our client's SaaS solutions.

You will work with engineering and product teams, create troubleshooting guides, monitor systems, and participate in ongoing professional development in a remote-first culture that values technical excellence and flexible work.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4+ years in technical support or as a support engineer, preferably in a SaaS environment.
• Strong knowledge of operating systems, networking protocols, databases, and cloud technologies.
• Excellent analytical, problem-solving, and debugging skills.
• Exceptional written and verbal communication for effective remote collaboration.

Responsibilities

• Provide expert-level technical support to customers via remote channels (email, phone, video conferencing).
• Diagnose and resolve complex software and system-related issues.
• Collaborate with engineering and product teams to identify root causes and implement permanent solutions.
• Develop and maintain technical documentation, including troubleshooting guides and best practices.
• Proactively monitor customer systems and identify potential issues before they impact performance.

Skills

Communication skills

Problem-solving

Debugging

Education

Bachelor's degree in Computer Science or related field

Tools

Operating systems

Networking protocols

Databases

Cloud technologies

Job description

About the Role

Our client is actively seeking a skilled Remote Technical Support Engineer to provide advanced technical assistance to their global customer base. This role is pivotal in resolving complex technical challenges and ensuring customer success with our client's sophisticated software solutions. As a fully remote employee, you will leverage your expertise to diagnose, troubleshoot, and provide in-depth solutions, working from the comfort of your own home. This is an exciting opportunity to join a fast-paced, innovative company that values technical excellence and employee well-being, offering a flexible work environment and challenging projects. The ideal candidate is a proactive problem-solver with a deep understanding of software systems and excellent communication skills.

Key Responsibilities

• Provide expert-level technical support to customers via remote channels (email, phone, video conferencing).
• Diagnose and resolve complex software and system-related issues.
• Collaborate with engineering and product teams to identify root causes and implement permanent solutions.
• Develop and maintain technical documentation, including troubleshooting guides and best practices.
• Proactively monitor customer systems and identify potential issues before they impact performance.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support or as a support engineer, preferably in a SaaS environment.
• Strong knowledge of operating systems, networking protocols, databases, and cloud technologies.
• Excellent analytical, problem-solving, and debugging skills.
• Exceptional written and verbal communication skills for effective remote collaboration.

Benefits

• Highly competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance plans.
• Flexible working hours and the ability to work from anywhere.
• Generous allowance for home office equipment and setup.
• Ongoing professional development and opportunities for career growth in a remote-first culture.