Remote Technical Support Engineer

Placements24

Centurion

Hybrid

ZAR 360,000 - 600,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Health insurance

Flexible hours

Fully remote work

Job summary

Placements24 is seeking a Remote Technical Support Engineer to deliver Tier 2/3 technical assistance to customers globally. You will diagnose hardware and software issues, document interactions in the CRM, and collaborate with engineering to resolve bugs.

This role is fully remote with flexible hours, offering access to advanced remote work tools and ongoing training to stay ahead in the field. The ideal candidate has strong OS and networking knowledge, excellent communication, and a bachelor’s

Qualifications

Proven experience in a Technical Support Engineer role, preferably remote.
Strong OS and networking knowledge; familiarity with common software apps.
Excellent problem-solving, analytical, and communication skills.

Responsibilities

Provide Tier 2 and Tier 3 technical support via phone, email, and remote tools.
Diagnose, troubleshoot, and resolve complex hardware and software issues.
Document issues and solutions in the CRM; collaborate with engineering on bugs.
Develop technical documentation and troubleshooting guides; stay current with product updates.

Skills

Remote support

Troubleshooting

CRM documentation

Networking concepts

Operating systems

Ticketing systems

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

CRM systems

Remote access tools

Job description

About the Role

Our client is looking for a skilled Remote Technical Support Engineer to provide essential technical assistance to customers from the comfort of their own home. This role is pivotal in resolving complex technical issues and ensuring a seamless user experience with our client's innovative products. You will be part of a fully remote, globally distributed team, leveraging your expertise to diagnose and troubleshoot a wide range of hardware and software problems. The ideal candidate is a self-motivated problem-solver with excellent communication skills, committed to delivering high-quality remote support and contributing to customer satisfaction from anywhere.

Key Responsibilities

Provide Tier 2 and Tier 3 technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve complex hardware and software issues for a diverse customer base.
Document all technical issues, solutions, and customer interactions accurately in the CRM system.
Collaborate with development and engineering teams to identify and resolve product bugs and improve system reliability.
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
Stay up-to-date with product developments and industry best practices in technical support.

Requirements

Proven experience in a Technical Support Engineer role, preferably in a remote setting.
Strong understanding of operating systems, networking concepts, and common software applications.
Excellent problem-solving, analytical, and critical-thinking skills.
Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
Proficiency with remote support tools and ticketing systems.
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Benefits