Remote IT Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive remote salary

Flexible remote working schedule

IT equipment provided

Professional development opportunities

Health and wellness benefits

Job summary

Placements24 is looking for a skilled Remote IT Support Specialist to deliver essential technical assistance to users entirely from a remote location. You will troubleshoot hardware, software, and network issues, guiding users through solutions to keep IT operations smooth.

The role requires excellent communication, a solid IT systems understanding, and the ability to work independently within a distributed workforce.

Qualifications

• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of Windows and macOS, Office, and common business apps.
• Familiarity with network troubleshooting and hardware components.
• Excellent problem-solving and analytical skills.
• Strong communication and remote interaction skills.
• Ability to work autonomously in a remote environment.

Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and upgrade software applications and operating systems.
• Assist users with account management, password resets, and access permissions.
• Document support activities, solutions, and user guides.
• Escalate complex issues to higher-level support teams when necessary.

Skills

Remote work proficiency

Communication skills

Problem-solving

Time management

Autonomous work

Tools

Windows OS

macOS

Microsoft Office

Business applications

Networking basics

Job description

About the Role

Our client is seeking a highly competent Remote IT Support Specialist to provide essential technical assistance to users across the organization, operating entirely from a remote location. You will be responsible for troubleshooting hardware, software, and network issues, guiding users through solutions, and ensuring seamless IT operations. This role requires excellent communication skills, a strong understanding of IT systems, and the ability to work independently and efficiently in a remote setting. You will be a key player in maintaining productivity and resolving technical challenges for our distributed workforce.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and upgrade software applications and operating systems.
• Assist users with account management, password resets, and access permissions.
• Document support activities, solutions, and user guides.
• Escalate complex issues to higher-level support teams when necessary.

Requirements

• Proven experience as an IT Support Specialist or in a similar technical support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting and common hardware components.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for effective remote interaction.
• Ability to manage time effectively and work autonomously in a remote environment.

Benefits

• Competitive remote salary with potential for bonuses.
• Flexible remote working schedule.
• Provision of necessary IT equipment for remote work.
• Opportunities for professional development and certifications in IT.
• Comprehensive health and wellness benefits.