Remote Tech Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental insurance

Vision insurance

Career growth

Job summary

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join their fully remote team, supporting customers nationwide from Mahikeng. You will provide first-line technical assistance, resolve IT issues, and ensure a positive customer experience across platforms, all without commuting.

The role emphasizes clear communication, problem-solving, documentation, and teamwork in a remote-first culture.

Qualifications

• Proven experience in a customer support or technical helpdesk role.
• Strong technical aptitude and ability to diagnose IT issues.
• Excellent communication, interpersonal and active listening skills.
• Proficiency with remote support tools and CRM/ticketing software.
• Self-motivated with strong time management for remote work.

Responsibilities

• Provide remote, first-line technical assistance via phone, email, and chat.
• Troubleshoot and resolve IT issues related to software and hardware.
• Guide customers through product setup, usage and troubleshooting steps.
• Document all interactions and resolutions in the helpdesk system.
• Escalate complex issues to senior staff with thorough documentation.
• Contribute to the knowledge base with helpful articles and solutions.

Skills

Customer support

Technical aptitude

Communication

Time management

Self-motivation

Tools

CRM software

Ticketing systems

Remote support tools

Job description

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join their fully remote team, supporting customers nationwide from Mahikeng. You will provide first-line technical assistance, resolve IT issues, and ensure a positive customer experience across platforms, all without commuting.

The role emphasizes clear communication, problem-solving, documentation, and teamwork in a remote-first culture.