Remote Customer Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Incentives

Remote work

Health benefits

Development

Team support

Job summary

Placements24 is seeking a Customer Support Representative to join their fully remote team servicing clients from Mahikeng. You’ll provide high-quality assistance and support across digital channels from your home office, resolving inquiries and ensuring a positive customer experience.

As part of a remote role, you will handle inquiries via phone, email, and chat, document interactions in the CRM, and process orders and requests with attention to detail.

Qualifications

• High school diploma or equivalent; customer-facing experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office apps.
• Ability to work independently in a remote environment.
• Strong problem-solving and time-management abilities.
• Reliable internet connection and home office setup.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Process orders, applications, and requests accurately and promptly.
• Gather customer feedback to help identify areas for service enhancement.

Skills

Communication

Interpersonal skills

Time management

Problem solving

Remote work

Internet reliability

Education

High school diploma or equivalent

Tools

CRM software

Office apps

Job description

Placements24 is seeking a Customer Support Representative to join their fully remote team servicing clients from Mahikeng. You’ll provide high-quality assistance and support across digital channels from your home office, resolving inquiries and ensuring a positive customer experience.

As part of a remote role, you will handle inquiries via phone, email, and chat, document interactions in the CRM, and process orders and requests with attention to detail.