Remote Technical Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Remote work in a distributed team

Paid time off

Training opportunities

Job summary

Placements24 is seeking a motivated Customer Service Representative with a technical mindset to join a remote team servicing clients in Mossel Bay and beyond.

You will provide first-line technical support, diagnose common hardware and software issues, and guide customers through solutions. This fully remote role offers flexible work from home, a collaborative distributed team, and ongoing training opportunities to grow in tech support and customer service.

Qualifications

• Experience in a customer service or technical support role.
• Strong understanding of common computer hardware and software troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with remote support tools and CRM software.
• Must have a reliable internet connection and a dedicated home workspace for remote operations.

Responsibilities

• Handle incoming customer queries via phone, email, and chat, focusing on technical issues.
• Troubleshoot and diagnose common technical problems with software and hardware.
• Guide customers through step-by-step solutions for product usage and problem resolution.
• Escalate unresolved technical issues to specialized support teams with detailed information.
• Maintain accurate customer interaction logs and update support tickets.
• Provide feedback on common customer issues to improve product documentation and user experience.

Skills

Customer service

Technical troubleshooting

CRM software

Remote support tools

Tools

CRM software

Remote support tools

Job description

Placements24 is seeking a motivated Customer Service Representative with a technical mindset to join a remote team servicing clients in Mossel Bay and beyond.

You will provide first-line technical support, diagnose common hardware and software issues, and guide customers through solutions. This fully remote role offers flexible work from home, a collaborative distributed team, and ongoing training opportunities to grow in tech support and customer service.