Remote Customer Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental insurance

Vision insurance

Career growth

Job summary

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join their fully remote team, supporting customers nationwide from Mahikeng. You will provide first-line technical assistance, resolve IT issues, and ensure a positive customer experience across platforms, all without commuting.

The role emphasizes clear communication, problem-solving, documentation, and teamwork in a remote-first culture.

Qualifications

• Proven experience in a customer support or technical helpdesk role.
• Strong technical aptitude and ability to diagnose IT issues.
• Excellent communication, interpersonal and active listening skills.
• Proficiency with remote support tools and CRM/ticketing software.
• Self-motivated with strong time management for remote work.

Responsibilities

• Provide remote, first-line technical assistance via phone, email, and chat.
• Troubleshoot and resolve IT issues related to software and hardware.
• Guide customers through product setup, usage and troubleshooting steps.
• Document all interactions and resolutions in the helpdesk system.
• Escalate complex issues to senior staff with thorough documentation.
• Contribute to the knowledge base with helpful articles and solutions.

Skills

Customer support

Technical aptitude

Communication

Time management

Self-motivation

Tools

CRM software

Ticketing systems

Remote support tools

Job description

About the Role

Our client is looking for a highly motivated and experienced Remote Customer Support Specialist to join their fully remote team, supporting customers nationwide from Mahikeng. This role is integral to providing exceptional assistance, resolving technical queries, and ensuring customer satisfaction across all platforms. You will leverage your communication and problem-solving skills to deliver timely and effective support, contributing to a positive customer experience without the need to commute. This is a perfect opportunity for dedicated individuals seeking a flexible, remote-first career.

Key Responsibilities

• Provide remote, first-line technical assistance and customer support via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues related to software and hardware.
• Guide customers through product setup, usage, and troubleshooting steps with patience and clarity.
• Document all customer interactions, technical issues, and resolutions accurately in the helpdesk system.
• Escalate complex issues to senior support staff or relevant departments, ensuring thorough documentation.
• Contribute to building and maintaining the company's knowledge base with helpful articles and solutions.

Requirements

• Proven experience in a customer support or technical helpdesk role.
• Strong technical aptitude and ability to diagnose and resolve common IT issues.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with remote support tools and CRM/ticketing software.
• Self-motivated and disciplined, with excellent time management skills for remote work.
• A reliable internet connection and a dedicated workspace conducive to remote employment.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work environment offering ultimate flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth, training, and career advancement.
• A supportive and collaborative remote team culture.