Remote Tech Support Specialist

Placements24; Centurion; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Training resources

Product feedback

Growth opportunities

Job summary

Placements24 is seeking a motivated Technical Support Agent to join a fully remote Customer Service team. You will support users in Centurion, troubleshoot software and hardware issues, and guide customers through effective resolutions with clear communication.

Join a forward-thinking company that emphasizes growth, training, and customer satisfaction in a flexible remote work environment.

Qualifications

• Previous experience in a technical support or customer service role is essential.
• Strong understanding of Windows and macOS and software troubleshooting.
• Proficiency with remote support tools and ticketing systems.
• Ability to work independently in a remote setting.

Responsibilities

• Provide exceptional remote technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software and hardware issues efficiently and accurately.
• Document all customer interactions, technical issues, and resolutions in the CRM system.
• Escalate unresolved issues to senior technical staff or relevant departments, following established procedures.
• Stay up-to-date with product updates and technical advancements to provide the best possible support.
• Contribute to the knowledge base for common issues and solutions.

Job description

Placements24 is seeking a motivated Technical Support Agent to join a fully remote Customer Service team. You will support users in Centurion, troubleshoot software and hardware issues, and guide customers through effective resolutions with clear communication.

Join a forward-thinking company that emphasizes growth, training, and customer satisfaction in a flexible remote work environment.