Remote Customer Service Specialist — Flexible & Impactful

Placements24; Upington; Hybrid; ZAR 150,000 - 230,000; Full time

Benefits offered by this job

Performance incentives

Remote work flexibility

Professional development

Job summary

Placements24 is seeking a Remote Customer Service Specialist to join a fully distributed team serving customers nationwide from a home office. You will handle inquiries, resolve issues, and ensure satisfaction through clear communication.

The role emphasizes strong verbal and written communication, CRM familiarity, and a proactive, customer-first approach in a flexible, autonomous remote environment.

Qualifications

• High school diploma or equivalent; remote customer service experience is a plus.
• Excellent verbal and written communication skills; ability to articulate clearly.
• Proficiency with CRM software and other remote work tools.

Responsibilities

• Provide outstanding customer service via phone, email, and chat following company standards.
• Address inquiries with accurate product and service information.
• Troubleshoot and resolve issues with empathy to ensure a positive resolution.
• Maintain detailed records of customer interactions in the CRM system.
• Identify opportunities to improve the customer experience and report feedback to management.
• Collaborate with remote colleagues to ensure seamless service delivery.

Skills

Verbal & written communication

CRM software

Remote work tools

Problem-solving

Customer-focused mindset

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is seeking a Remote Customer Service Specialist to join a fully distributed team serving customers nationwide from a home office. You will handle inquiries, resolve issues, and ensure satisfaction through clear communication.

The role emphasizes strong verbal and written communication, CRM familiarity, and a proactive, customer-first approach in a flexible, autonomous remote environment.