Remote Client Success Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary & incentives

Health/dental/vision insurance

Flexible working hours

Job summary

Placements24 is seeking a Remote Client Support Specialist to join our fully remote operations. You will handle client inquiries, resolve issues, and maintain relationships from a remote setting, leveraging strong communication and problem-solving skills.

The role emphasizes collaboration with internal teams, creating self-help resources, and continuously improving the client experience in a flexible remote environment.

Qualifications

• Experience in a client support or account management role, preferably remote.
• Excellent verbal and written communication, ability to explain technical information clearly.
• Proficiency with CRM software and remote collaboration tools.
• Strong organizational skills to manage multiple client portfolios.
• Results-oriented with a focus on client satisfaction.
• Ability to work independently in a fully remote environment.

Responsibilities

• Provide expert-level support to clients via remote channels (phone, email, video).
• Address client inquiries, concerns, and technical issues with timely resolutions.
• Manage client accounts and maintain accurate interaction records.
• Collaborate with internal teams to relay feedback and services delivery.
• Develop and update client support documentation and FAQs for self-service.
• Identify opportunities to enhance the client experience and foster relationships.

Job description

Placements24 is seeking a Remote Client Support Specialist to join our fully remote operations. You will handle client inquiries, resolve issues, and maintain relationships from a remote setting, leveraging strong communication and problem-solving skills.

The role emphasizes collaboration with internal teams, creating self-help resources, and continuously improving the client experience in a flexible remote environment.