Remote Customer Support Specialist | Flexible Hours

Placements24; Noord-Kaap; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work allowance

Health insurance

Dental insurance

Vision insurance

Flexible hours

Learning opportunities

Supportive team culture

Job summary

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join a fully distributed team. You will provide exceptional support to customers from home, handling inquiries via email, chat and phone with professionalism.

You will troubleshoot issues, log interactions in CRM, and collaborate with internal teams to improve service. A proactive, customer-focused attitude and reliable internet are essential.

Qualifications

• Experience in a customer support or helpdesk role, remote preferred.
• Excellent written and verbal communication skills.
• Reliable high-speed internet and a dedicated home office setup.

Responsibilities

• Deliver customer support via email, chat, and phone to a global audience.
• Troubleshoot and resolve inquiries and technical issues promptly.
• Maintain detailed records of interactions and resolutions in the CRM.
• Identify customer needs and provide solutions to improve their experience.
• Collaborate with internal teams to address complex issues and relay feedback.
• Contribute to support documentation and knowledge base articles.

Skills

Customer support

CRM tools

Communication skills

Problem solving

Remote work setup

Self-management

Tools

CRM software

Job description

Placements24 is seeking a highly motivated Remote Customer Support Specialist to join a fully distributed team. You will provide exceptional support to customers from home, handling inquiries via email, chat and phone with professionalism.

You will troubleshoot issues, log interactions in CRM, and collaborate with internal teams to improve service. A proactive, customer-focused attitude and reliable internet are essential.