Community Support Specialist - Remote

Placements24; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Home office setup allowance

Internet connectivity allowance

Ongoing training and development

Meaningful community impact

Job summary

Placements24 is seeking a dedicated Community Support Specialist to join a fully remote team serving the Cape Town community. You will connect vulnerable individuals with essential services, assess needs, guide resources, and provide emotional support to promote independence and well-being.

Work from home across the Western Cape, coordinating with NGOs and government agencies to strengthen client support pathways and community resilience.

Qualifications

• Degree or diploma in Social Sciences, Community Development, or a related field.
• Experience in community outreach, social support, or client services.
• Familiarity with the social service landscape in Western Cape.
• Ability to use technology for remote client engagement and case management.

Responsibilities

• Conduct remote needs assessments for individuals and families facing social challenges.
• Facilitate access to community resources such as housing, employment assistance, and healthcare services.
• Provide ongoing support and follow-up to ensure clients' needs are met effectively.
• Maintain meticulous records of client interactions and progress using secure digital systems.
• Offer crisis intervention and support through remote communication channels.
• Collaborate with NGOs, government agencies, and service providers to enhance client support pathways.

Skills

Empathy

Communication

Remote work

Case management

Digital literacy

Independent work

Education

Degree in Social Sciences

Tools

Video conferencing

CRM software

Job description

About the Role

Our client is searching for an empathetic Community Support Specialist to join their fully remote team, serving the Cape Town community. In this vital role, you will be instrumental in connecting vulnerable individuals with essential services and support networks through digital means. You will act as a crucial link, assessing client needs, guiding them through available resources, and providing emotional support to foster independence and well-being. This position offers the unique advantage of working from home, enabling you to provide dedicated care and guidance to clients across the region, making a tangible impact on their lives and strengthening community resilience.

Key Responsibilities

• Conduct remote needs assessments for individuals and families facing social challenges.


• Facilitate access to community resources such as housing, employment assistance, and healthcare services.


• Provide ongoing support and follow-up to ensure clients' needs are met effectively.


• Maintain meticulous records of client interactions, progress, and outcomes using secure digital systems.


• Offer crisis intervention and support through remote communication channels.


• Collaborate with local NGOs, government agencies, and other service providers to enhance client support pathways.

Requirements

• Degree or diploma in Social Sciences, Community Development, or a related field.


• Previous experience in community outreach, social support, or client services.


• Familiarity with the social service landscape in Western Cape.


• Demonstrated ability to use technology for remote client engagement and case management.


• Exceptional empathy, communication, and problem-solving skills.


• Ability to work independently and manage a remote caseload effectively.

Benefits

• Competitive remuneration package.


• Fully remote work environment, promoting work-life balance.


• Allowance for home office setup and internet connectivity.


• Access to ongoing training and professional development opportunities.


• Meaningful work contributing directly to community well-being.