Social Support Facilitator - Remote

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Telehealth training and remote support

Professional growth opportunities

Flexible work arrangements

Job summary

Placements24 is seeking a compassionate Social Support Facilitator to join their fully remote Community & Social Care team serving Bloemfontein. You will provide virtual guidance, support, and resource navigation to individuals and families facing social or personal challenges.

You will assess needs, develop personalized support plans, and link clients with community services using remote communication. The role emphasizes empathy, professionalism, and independent work in a remote setting with

Qualifications

• Degree or certification in Social Work, Psychology, Counseling, or a related field.
• Minimum of 2 years of experience in a direct support or counseling role.
• Proven ability to communicate effectively and empathetically via phone, video conferencing, and email.
• Experience with case management software and virtual collaboration tools is essential.
• Strong understanding of community support services and referral processes.
• Excellent organizational skills and the ability to manage workload independently in a remote setting.

Responsibilities

• Conduct virtual client assessments to identify social, emotional, and practical needs.
• Develop and implement individualized support plans through online consultations and communication.
• Provide empathetic counseling and guidance to clients facing various life difficulties.
• Facilitate referrals to external agencies and community resources using remote communication channels.
• Maintain accurate electronic case notes and client records, ensuring confidentiality and compliance.
• Collaborate effectively with remote team members to share insights and best practices in client support.

Skills

Empathetic communication

Remote collaboration

Case management software

Video conferencing tools

Education

Degree in Social Work or related field

Tools

Case management software

Video conferencing tools

Job description

About the Role

Our client is seeking a compassionate and skilled Social Support Facilitator to join their fully remote Community & Social Care team, serving the Bloemfontein community. This role is crucial for providing virtual guidance, support, and resource navigation to individuals and families facing social or personal challenges. You will leverage technology to connect with clients, assess their needs, develop personalized support plans, and link them with appropriate community services. This is an exceptional opportunity for a dedicated individual passionate about making a difference remotely, contributing to client well-being and community resilience through innovative digital support mechanisms.

Key Responsibilities

• Conduct virtual client assessments to identify social, emotional, and practical needs.
• Develop and implement individualized support plans through online consultations and communication.
• Provide empathetic counseling and guidance to clients facing various life difficulties.
• Facilitate referrals to external agencies and community resources using remote communication channels.
• Maintain accurate electronic case notes and client records, ensuring confidentiality and compliance.
• Collaborate effectively with remote team members to share insights and best practices in client support.

Requirements

• Degree or relevant certification in Social Work, Psychology, Counseling, or a related field.
• Minimum of 2 years of experience in a direct support or counseling role.
• Proven ability to communicate effectively and empathetically via phone, video conferencing, and email.
• Experience with case management software and virtual collaboration tools is essential.
• Strong understanding of community support services and referral processes.
• Excellent organizational skills and the ability to manage workload independently in a remote setting.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote work arrangement, offering ultimate flexibility.
• Opportunities for advanced training in telehealth and remote client support.
• Supportive team culture focused on professional growth and impact.
• The chance to help shape the future of remote social care delivery.