Remote Social Services Facilitator

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work stipend

Flexible hours

Health insurance

Professional development

Job summary

Placements24 in Stellenbosch, Western Cape, is seeking a Remote Social Services Facilitator to connect individuals and families with essential support services from a remote location.

You will identify client needs, provide information on available resources, and facilitate access to housing, counseling, and financial aid across the region.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience in social work, counseling, or community service coordination preferred.
• Proficiency with digital platforms, CRM systems, and online research.

Responsibilities

• Conduct needs assessments and provide information and referrals via phone, email, and video conferencing.
• Assist clients in completing applications for social support programs and benefits.
• Develop and maintain a database of local social service providers in Stellenbosch region.
• Advocate to ensure equitable access to services.
• Facilitate virtual support groups and information sessions.
• Collaborate with partner organizations and government agencies to streamline remote service delivery.

Skills

Needs assessment

Information & referrals

Empathy & interviewing

Remote communication

CRM experience

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

CRM software

Video conferencing tools

Job description

About the Role

Our client is seeking a motivated and resourceful Remote Social Services Facilitator to connect individuals and families with essential support systems, operating entirely from a remote location, with a focus on serving the Stellenbosch, Western Cape area. In this dynamic role, you will leverage digital platforms and communication tools to identify client needs, provide information on available social services, and facilitate access to resources such as housing assistance, counseling, and financial aid. This position is ideal for an individual with a strong understanding of social welfare systems and a passion for helping others navigate complex support structures, all while enjoying the flexibility of a remote work arrangement.

Key Responsibilities

• Conduct needs assessments and provide information and referrals to relevant social services via phone, email, and video conferencing.
• Assist clients in completing applications for various social support programs and benefits.
• Develop and maintain a comprehensive database of local social service providers in the Stellenbosch region.
• Advocate on behalf of clients to ensure equitable access to services.
• Facilitate virtual support groups and information sessions for community members.
• Collaborate with partner organizations and government agencies to streamline service delivery remotely.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Previous experience in social work, counseling, or community service coordination.
• Proficiency in using digital communication tools, CRM systems, and online research methods.
• Excellent communication, active listening, and empathetic interviewing skills.
• Strong organizational abilities and the capacity to manage multiple client cases remotely.
• Familiarity with the social service landscape in the Western Cape.

Benefits

• Competitive salary with potential for remote work stipends.
• Flexible working hours and the ability to work from home.
• Opportunities for continuous learning and professional development in social services.
• Comprehensive health insurance and retirement savings plan.
• The rewarding experience of making a significant difference in people's lives through accessible support.