Remote Community Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Meaningful impact

Professional development

Supportive virtual team

Job summary

Placements24 is seeking a Remote Community Support Specialist to assist individuals nationwide, with a focus on the Eastern Cape region, delivering guidance, resources and emotional support via phone, email, and chat.

You will connect people with social services, navigate benefit applications, and maintain confidential records while working from a home office in a remote setup.

Qualifications

• Proven experience in a customer support, social work, counseling, or community outreach role.
• Excellent verbal and written communication skills with empathy.
• Strong listening skills and ability to build rapport remotely.

Responsibilities

• Provide responsive and empathetic support via remote channels (phone, email, chat).
• Assess client needs and refer to social services and resources.
• Assist clients in navigating social benefit programs and applications.
• Maintain confidential client records with data integrity and privacy adherence.
• Collaborate with the support team to share insights and improve processes.
• Develop and update informational resources for clients and staff.

Skills

Customer support experience

Active listening

Empathy

Remote communication

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a highly motivated and empathetic Remote Community Support Specialist to join their expanding virtual support team, serving individuals across the nation, with a focus on those in the Eastern Cape region. This role involves providing crucial guidance, resources, and emotional support to community members via digital platforms, including phone, email, and chat. You will act as a vital link, connecting individuals with the services they need to overcome challenges and improve their quality of life, all from the comfort of your home office. This is an excellent opportunity for a dedicated individual passionate about social impact who thrives in a remote work environment.

Key Responsibilities

• Provide responsive and empathetic support to community members through various remote communication channels (phone, email, chat).
• Assess client needs and provide information and referrals to relevant social services, healthcare providers, and community resources.
• Assist clients in navigating complex systems and applications for social benefits and support programs.
• Maintain accurate and confidential client records, ensuring data integrity and adherence to privacy regulations.
• Collaborate with the wider support team to share insights, best practices, and address emerging community needs.
• Develop and update informational resources for clients and support staff.

Requirements

• Proven experience in a customer support, social work, counseling, or community outreach role.
• Excellent verbal and written communication skills, with the ability to convey information clearly and compassionately.
• Strong active listening skills and the ability to build rapport with clients remotely.
• Proficiency in using digital communication tools, CRM software, and standard office applications.
• Ability to work independently, manage time effectively, and maintain a productive home office environment.
• A genuine passion for helping others and a commitment to social well-being.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, offering significant flexibility.
• Opportunity to make a meaningful difference in the lives of community members.
• Professional development and training opportunities.
• A supportive and collaborative virtual team environment.