Remote Social Support Navigator — Empower Communities

Placements24; Bloemfontein; Hybride; ZAR 240 000 - 420 000; Plein temps

Avantages offerts par ce poste

Fully remote position

Competitive salary and benefits

Training and professional development

Career growth opportunities

Paid leave

Résumé du poste

Placements24 is seeking a compassionate Remote Social Support Navigator to join our dedicated team. You will guide clients through social services, arrange access to housing, healthcare, and employment resources, and advocate for their needs in a virtual setting.

The role emphasizes client empowerment, empathetic communication, and strong organizational skills to manage a remote caseload and maintain confidential records while delivering high-quality support to residents of Bloemfontein and the

Qualifications

• Experience navigating social welfare systems and linking clients to resources.
• Excellent virtual communication and active listening abilities.
• Strong organizational skills with meticulous attention to detail.
• Ability to maintain confidentiality and handle sensitive information.

Responsabilités

• Conduct virtual needs assessments to identify client challenges.
• Provide guidance to access social services, housing, healthcare, and employment aid.
• Assist clients with applications and documentation for programs.
• Coordinate with providers and government agencies on clients' behalf.
• Maintain an up-to-date database of community resources.
• Offer emotional support and encouragement throughout the journey.
• Track progress and follow up to ensure positive outcomes.
• Keep confidential client records with data integrity.
• Respond to inquiries via phone, email, and video calls.
• Identify barriers to access and provide improvement feedback.

Connaissances

Empathy

Active listening

Virtual communication

Problem-solving

Organizational skills

Data privacy

Formation

Social Work

Psychology

Community Development

Related field

Outils

CRM systems

Video conferencing tools

Online research

Description du poste

Placements24 is seeking a compassionate Remote Social Support Navigator to join our dedicated team. You will guide clients through social services, arrange access to housing, healthcare, and employment resources, and advocate for their needs in a virtual setting.

The role emphasizes client empowerment, empathetic communication, and strong organizational skills to manage a remote caseload and maintain confidential records while delivering high-quality support to residents of Bloemfontein and the